Carleton University is pleased to announce that Disney Institute is bringing its renowned professional development course, Disney’s Approach to Business Excellence, to Ottawa on Thursday, May 3, 2018.
Sponsored by Carleton University Services, the one-day event will help area professionals begin to understand the power of leadership values, discover how customer loyalty can be established, and gain insight into how organizational culture is strengthened. Participants gain an awareness of the systems and processes that can make exceptional customer service achievable and learn how to integrate personal creativity and organizational processes to support continuous improvement within their organization.
This day of Disney Institute training uses business insights and time-tested examples from Disney parks and resorts worldwide to inspire individuals and organizations to enhance their own customer experience using Disney principles as their guide.
Registration is $625 (plus HST) and includes all course materials, as well as breakfast, lunch and parking.
The Early Bird Deadline has been extended! Register by February 28, 2018 and save $100. For more information, or to register, visit https://carleton.ca/univservices/disney-institute/.
About Disney Institute
As the trusted, authoritative voice on the Disney approach to customer experience, Disney Institute uses business insights and time-tested examples from Disney parks and resorts worldwide to inspire individuals and organizations to enhance their own customer experience using Disney principles as their guide. For nearly three decades, Disney Institute has helped professionals discover ways to positively impact their organizations and the customers they serve through immersion in leadership, service and employee engagement. Unique to Disney Institute is the opportunity to go behind the scenes in a “living laboratory” to observe first-hand how Disney methodologies are operationalized and how they can be adapted and applied to any work environment.
To learn more, visit www.disneyinstitute.com or call 321-939-4600.
About Carleton University
Located in the nation’s capital, Carleton University is a dynamic research and teaching institution with a tradition of leading change. Its internationally recognized faculty, staff and researchers provide more than 30,000 full- and part-time students from every province and more than 100 countries around the world with academic opportunities in more than 65 programs of study. Carleton’s creative, interdisciplinary and international approach to research has led to many significant discoveries and creative works. As an innovative institution, Carleton is uniquely committed to developing solutions to real-world problems by pushing the boundaries of knowledge and understanding daily.
For more information:
David Townsend, University Services
Carleton University
Email: david.townsend@carleton.ca
Phone: 613-520-2600 x8021
Thursday, February 22, 2018 in Media Advisories
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