Closing the quality gap: Manufacturing versus service organizations
The newly formed Canadian Society for Quality (CSQ) is organizing the fourth Canadian Quality Congress. This congress features 10 keynote speakers, including Carleton’s Ed Kane, assistant vice-president external.
In addition to its exceptional lineup of speakers, the congress provides learning opportunities by hosting over 40 technical sessions, three hands-on workshops and two CEO discussion panels. These programs emphasize new trends and techniques that enable attendees to reduce waste and improve their bottom line.
Specific topics that will be addressed include: customer-centered business improvement strategy and innovation, knowledge building, teamwork, quality improvement, ISO standards, lean management, Kaizen, Six Sigma, quality in manufacturing, government and educational institutions, patient-centered health care system design, social responsibility, customer satisfaction index, and more.
June 27-29, 2012
Main office and VIP room located in Minto boardroom, main floor
More about CSQ: http://canadianqualitycongress.com/about-csq/
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